Tattoo shop disrespects a customer’s time by scheduling an appointment, then making them wait two more hours, until they finally leave: ‘I had an appointment, and YOU didn't honour it’

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AIO? How long is too long?

Yesterday, I had booked for a tattoo. Simple design, probably about one hour to complete. I booked for 11am.
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They called first thing and asked if I could come at 12 instead. Okay, cool, cr p happens. All good. My parents live that side of the city (an hour from me) so I said I'll get the tat, go
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to my mum's house and spend the night with her. Dad works late Tuesday nights and my 65yr old mum gets anxious so it seemed like a good situation for all.
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So I rock up at 11 50. the receptionist isn't there. No-one is in the waiting area. No bell. I'm about to ring them and she wanders in and
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goes oh hello, who are you? I give my name, appointment time, artist etc. she has me sign the disclaimer and requires my address. Ok, cool.
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10 minutes pass. She goes oh it won't be much longer and disappears to the back (it was sectioned off). 20 minutes pass. Hasn't come back.
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12 28
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30 minutes pass..nothing. 40 minutes pass. She comes back out. "Oh it won't be long!" Disappears out the front door.
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60 minutes pass. She comes back with a bag from hungry jacks (it was a few shops down the road). "It'll be soon!" She says. Meanwhile I'm getting antsy. It's been an hour! An hour. 1.5 hours..2 hours.
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I looked around the reception. None of the so called "trophies" - it was supposedly "trophy winning" are later than 2013. The receptionist has disappeared. 2 hours past.
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Now, I HATE confrontations. It's something have been working on with psychology but I just don't stand up for myself. I was that person who would get beat down because I
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thought it was what I deserved. But tattoos are an hourly rate. Was I expected to pay from 12pm to 2pm?! So I stood and made my way to the front door.
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Weeeel. The receptionist finally reappeared and was like what are you doing?! He won't be well know how long? I said do you long I've been waiting?! She said noooo...what time is it?!
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And if anything had ever given me a bad vibe it was that. Do they not monitor the time when they have an appointment?! I said my appointment was 12. It's now 2.40pm!
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She said oh..if you wait he can do you? We're behind because we had a woman who booked for one tattoo and decided on 6 different ones instead...
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school kills artists AINDA HA TEMPO
I said no, delete my details and walked out. I had an appointment and YOU didn't honour it. Now I shared all this with a group of friends of mine. Some are on my side saying it's insane while others say I'm the one in the wrong for leaving?
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I mean, I get things run over but they proper admitted that the issues was a client booked for ONE and changed their mind day off and got SIX. In my opinion, they should have said
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no, we have other appointments, book another appointment to come back rather than expecting other appointments to wait AIO?
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